Shipping Policy

Order processing and tracking

Orders are processed after payment confirmation, usually within the preparation timeframe shown above. Processing may take longer when payment verification, product availability, order volume or other fulfillment circumstances require additional time. Orders are not normally processed or shipped on weekends or public holidays.

After dispatch, we send a confirmation email. Tracking details are provided when the selected carrier or shipping service makes tracking available.

Shipping charges

Shipping charges depend on the delivery destination, products ordered, package characteristics and available shipping method. Any applicable charge is displayed at checkout before you complete your purchase. If an offer includes free shipping, the terms of that offer are shown on the website or at checkout.

International fulfillment and customs

OEEROO works with selected suppliers and third-party fulfillment partners. Depending on product availability and destination, an order may ship from different locations or countries. The shipping origin may differ from your billing country. International shipments may be subject to customs duties, taxes, import fees or other destination charges; unless stated otherwise at checkout, these charges are the customer’s responsibility.

Delivery estimates and delays

Delivery dates are estimates, not guarantees. Carriers, customs, weather, public holidays, remote locations and other events outside our reasonable control can affect delivery. If an order has not arrived within the estimated window plus 7 additional days, please contact us so we can review the shipment. Customers are responsible for providing an accurate delivery address and should contact us promptly if an address needs correction before dispatch.

Damaged, incorrect or missing items

Please contact us as soon as reasonably possible after delivery and provide your order number plus clear photographs or video when requested. We will review the issue and work toward an appropriate resolution under our return and refund policy. View Refund Policy