Privacy Policy

Information we collect

We may collect information you provide when you shop, create an account, contact us or use our website. This can include your name, billing and shipping address, email address, phone number, account details, order and transaction information, and support messages.

We may also receive technical information such as IP address, browser, operating system, general device information, and website-usage information collected through cookies and similar technologies.

How we use information

We use information to process and fulfil orders, arrange shipping, process returns and refunds, provide customer support, send order updates, maintain site security, prevent fraud, improve the shopping experience, and comply with legal and regulatory requirements.

We may send marketing communications where permitted and when you have subscribed or provided the required consent. You can opt out of marketing emails at any time by using the unsubscribe link or contacting us.

Payments and fulfilment

Payments are processed through the payment methods available at checkout. Third-party payment providers handle payment information under their own terms and privacy policies. When a third-party provider processes payment, OEEROO does not receive or store your complete debit or credit card number.

To fulfil and deliver purchases, we may share relevant information such as your name, delivery address, phone number and order details with selected suppliers, fulfillment partners, logistics providers and delivery carriers.

Reviews, cookies and analytics

When you submit a review or comment, we collect the information supplied through that form and may collect IP address and browser information for spam prevention and security. Information you choose to publish in a review may be visible to other visitors.

Cookies and similar technologies support baskets, checkout, login sessions, preferences, security and website performance. You can manage cookies in your browser settings, though some shopping features may not work correctly if cookies are disabled. We may use analytics services to understand website use and improve our services.

Third parties and sharing

We may use payment processors, delivery carriers, suppliers, fulfilment partners, website hosting providers, analytics providers, fraud and security providers, and professional advisers where reasonably necessary to operate the store. We may also disclose information where required by law.

We do not sell or rent personal information to third parties. Third-party services and embedded content may process information under their own policies.

Data retention and your rights

We retain personal information only as reasonably necessary to complete orders, provide support, handle returns, maintain accounts, prevent fraud, and meet legal, accounting and tax obligations.

Depending on your location, you may have rights to request access, correction, deletion, restriction, a copy of certain data, or to object to certain processing or withdraw consent. We may need to verify your identity before acting on a request.

Security, international transfers and children

We use reasonable administrative, technical and organisational measures designed to protect personal information. Our website uses HTTPS, but no internet transmission or storage system is completely secure.

OEEROO may serve customers in different countries, so data may be processed internationally when needed to operate the store. Our website is for general consumers and is not directed at children.

Updates to this policy

We may update this Privacy Policy to reflect changes to our services, business practices or legal requirements. The current version and effective date are published on this page.