OEEROO policy centre
Returns & Refund Policy
Our 30-day return policy, explained clearly before you buy.How returns work
Clear return support for every country
We accept eligible returns from customers worldwide. Contact our support team before sending an item back so we can confirm eligibility and provide the correct return instructions.
- Contact usShare your order number, purchase email, item and reason for return.
- Return by mailUse the return label included in your package and follow the instructions provided.
- Inspection and refundWe review eligible items after they arrive; approved refunds are issued to the original payment method.
Return eligibility
You may request a return within 30 days of confirmed delivery from any country. Eligible items must be new, unused, unopened and in their original packaging. This policy applies to both defective and non-defective products, subject to the conditions below.
- Keep your proof of purchase and order number.
- Use the return label included in your package; no restocking fee is charged.
- We may request photographs or video to assess a concern.
Items that cannot be returned
Items that have been worn, used, damaged after delivery, or are missing essential parts or packaging may not be eligible. Customised or personalised items and clearly marked final-sale items may also be excluded where permitted by law.
Damaged, defective or incorrect items
If an item arrives damaged, defective or incorrect, contact us promptly. Include your order number and clear photos or video. We will review the issue and provide the appropriate next steps.
Refunds, exchanges and return shipping
Returns are made by mail using the included return label. We do not charge a restocking fee and do not offer exchanges. After an approved return is received and inspected, we issue the refund to the original payment method. Your payment provider may take up to 15 business days to show the refund.
Delivery questions
Orders are typically prepared in 0–1 business days, with estimated delivery between 4–14 business days depending on the destination. For delivery delays or undelivered orders, please contact us so we can review the order. See our Shipping Policy for full delivery information.
Contact us about a return
Our support team can help with returns, refunds, exchanges and delivery concerns.
✉ support@oeeroo.com☎ +1 585 4083 057⌖ 3801 University Lake Dr, Anchorage, AK, 99508, United States (US)